Shipping Policy
Legalities are far from our favourite thing here at JONESLAGUDA.COM, we do everything we can to make the process as simple and seamless as possible. Below if everything you need to know in regards to shipping terms and conditions:
COVID-19 UPDATE: WE ARE OPEN & SHIPPING ALL ORDERS IN ACCORDANCE WITH THE GUIDELINES SET FORTH BY THE UK GOVERNMENT to all regions in the UNITED KINGDOM.
Non-UK residents are responsible for determining if their country laws allow wines products to be shipped into their country. The individual country has its own laws and regulations related to their products. Please check with your appropriate agencies. Each individual accepts full responsibility for their country verification.
All purchases must be made by individuals age 21 and older. The delivery carrier will require proof of age, and a signature is required for all deliveries. Only persons age 21 and older can accept delivery.
Products cannot be shipped to MPO, FPO, Post Office boxes. Any order shipped to an improper address; purchaser will be responsible for any return shipping fees. If you must cancel due to an improper address, a 10% charge may apply.
If bottle size is not listed it should be assumed that the bottle is 750ml.
All sales are final. If you need to cancel an order, and order has not shipped, a refund may be issued, and 10% fee may apply.
Once order is placed it is changed to status “Processing” please allow 24 – 72 hours for packaging. Once order has shipped customer will receive email notification with tracking information and status will be changed to “shipped”
Refunds are not accepted. If you require a refund, please email your request to: [email protected] with your reason for return. If a return is allowed, the customer shall pay for all shipping costs and may be subject to 10% reposting fee.
Price and availability are subject to change without notice. Once your payment is confirmed we will try to ship your order within 3 business days and during the holidays some orders may take a little longer. If you place an order and an item is out of stock, we will contact you and ask you if you would like a refund or if you would like to wait until we receive the product. If the out-of-stock item is limited, seasonal or rare we may not have a timetable for when that item will be back in stock. If a product is out-of-stock at the store it can take up to 5 business days for us to receive the product from the distributor.
Due to demand and availability, we cannot guarantee that orders will be filled if you order a limited or seasonal release. If a limited item is out of stock you will receive a full refund and will be notified when the item does come back in stock.
All shipping prices are estimates and are based on your destination. The average size and weight of typical 750ml, 1.0L, 1.75L bottles and items with special packaging will require additional shipping costs and we contact you if there is any difference. We do not profit off of shipping and do everything in our power to keep shipping costs as low as possible.
All products are carefully packaged in shipping appropriate containers or boxes. JONESLAGUDA.COM is committed to a sustainable environment and we will reuse boxes whenever possible to help the environment and keep the cost of shipping as low as possible. We use special care and packaging to ensure that your order will make it to you without any damages. If any products are damaged during shipping, please email us a picture of the damaged product. A refund can only be issued if the damaged product is returned. Leaks are not covered under our damage policy and cannot guarantee bottle will not leak. If an order has a significant leak, please contact us and we will do our best to resolve the issue.
We are not responsible to damage due to weather conditions. It is the customers responsibility to check the weather for any severe conditions that may damage the product prior to placing an order.
Delivery
Unless otherwise stated on a company order confirmation or invoice, all shipments are by carrier (courier or post). JONESLAGUDA.COM’s liability for delivery shall cease at point of departure from the company’s facilities, and all risk of loss or damage shall pass to customer upon collection by carrier. The Company shall not be liable for any delay or failure to achieve any delivery or other date, all dates being estimates only. Customer may not cancel any order accepted by The Company or defer shipment of an accepted order without The Company’s prior written approval.
